TJ Chance-Chin
Operations, Process & Automation · Marketing, Tracking & Analytics Implementation
PMP-certified operations and project management professional with a full-spectrum approach — from hands-on execution to governance, process design, and cross-functional alignment. Builds operational frameworks that enable teams to execute with consistency, scale through change, and maintain stakeholder alignment across complex workstreams.
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Technical teams trust me to translate complexity into clear requirements. Leadership trusts me to deliver on strategy. Nothing falls through the cracks — I speak both languages and manage the space where most things break down.
SOPs, onboarding programs, RACI frameworks, knowledge hubs — designed to survive team changes and org growth. My goal is to leave the organization permanently stronger than I found it.
A decade managing $5MM+ in paid media gave me daily accountability to ROI. That discipline shapes every system I build — measurable outcomes, clear KPIs, and results you can point to in any stakeholder conversation.
PMP certified. AI prompt engineering for PMs. Agile metrics. I don't wait for professional development — I create it. Every credential is immediately applied to how I lead teams and design systems.
Project Management
PMP-certified operations and project management professional with a full-spectrum approach — from hands-on execution to governance, process design, and cross-functional alignment. Builds operational frameworks that enable teams to execute with consistency, scale through change, and maintain stakeholder alignment across complex workstreams.
Analytics Portfolio
Deep expertise at the intersection of paid media and technical analytics — spanning campaign management, tracking infrastructure, attribution modeling, and HIPAA-compliant martech implementation. Manages $5MM+ in ad spend across Meta, TikTok, LinkedIn, Pinterest, and Reddit while building data architecture that drives accurate attribution and measurable growth.
Results-driven projects across operations, process design, and people systems.
Built a proactive monitoring system using JavaScript, Supermetrics, and Salesforce to detect account performance issues and notify the right team members before they escalated — replacing reactive triage with automated, threshold-based alerts.
- 90% of project goals achieved
- 7.5% over performance target
- Delivered on time and within scope
Designed an auto-generated checklist system with RACI-based accountability and a centralized reporting dashboard to standardize quality processes across 100+ client accounts — eliminating inconsistency and reducing the manual oversight burden on managers.
- $50K in annual cost savings
- $0 error goal achieved across all accounts
- Standardized QA across 100+ clients
Developed a scalable, multi-format onboarding program covering all learning types — audio, visual, and written — with quizzes, platform standards, and structured readiness milestones. Expanded to all departments within the agency after initial rollout.
- 66% reduction in employee ramp time
- 35% improvement in project success rates
- Expanded to all departments agency-wide
A commitment to expertise — continuously earning credentials and applying every one directly to the work.
